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Refund & Return Policy
Last updated: 12/6/2025
60-Day Money-Back Guarantee
We stand behind Chief Architect X17 with a 60-day money-back guarantee. If you're not completely satisfied with your purchase, you may request a full refund within 60 days of your purchase date.
Eligibility Requirements
To be eligible for a refund, you must meet the following conditions:
- Request must be made within 60 days of purchase
- You must provide your original order number
- You must uninstall the software from all devices
- License key will be deactivated upon refund
How to Request a Refund
To request a refund:
- Contact our support team at refunds@chiefarchitect.com
- Include your order number and reason for refund
- Wait for refund approval (typically within 2-3 business days)
- Refunds are processed to the original payment method within 5-10 business days
Non-Refundable Items
The following items are not eligible for refunds:
- Purchases made more than 60 days ago
- Licenses purchased through third-party resellers
- Upgrade licenses (contact support for assistance)
- Training materials or add-on content purchased separately
Exchanges
We do not offer direct exchanges. If you need a different license type or version, please request a refund and place a new order for the desired product.
Questions?
If you have questions about our refund policy, please contact us at support@chiefarchitect.com